Help

DRS Support Assistance for Microsoft Dynamics RMS, DRS Add-ins, and QuickSell 2000

Update announcements, tutorials, training manuals, and a self-service center knowledge base are available from our client intranet (www.DRSclient.com). For live technical support, follow the steps below.

Step 1 - Click

or click on Online Chat image in right sidebar to initiate an instant chat session. Hours of operation are listed below. Coverage zone includes the USA and Canada only. Unauthorized sessions will be cancelled.

Step 2 - A Support technician will be alerted to provide further instructions by chat. If your support incident requires online assistance, we will provide a remote session link. If a chat operator is unable to resolve an issue, you can request callback service.

Step 3 - If instructed to click on a session link in chat, you'll be prompted to open or save a file. Choose 'Open' or 'Run'. This will connect your PC desktop to your support technician. Please close any applications you don't wish to share before initiating the session.

Important: You must contact DRS Support by chat to initiate a support session. We cannot assist you until your request has been logged. Please use Internet Explorer for all chat sessions (not Firefox or other browsers). You must register first to take advantage of our online services.

Not a DRS client? Try us! Initial consultation is free. Registration is required before we can assist you.
To register, complete and return a Support Authorization Form.
Registered DRS add-in users also receive access to our 24/7 self-service center knowledge base at www.DRSclient.com.
DRS offers retailers support by online chat, remote logon connection, callback, and email (support@digitalretailer.com).

Support Hours

Support is available 9am-6pm on weekdays (excluding holidays), your local calling time (USA/Canada only). Subscribers on an active software maintenance plan are eligible for second tier and emergency support from Microsoft Dynamics (limited hours). See support agreement for details.

Processing is based upon your local time zone. Our chat system uses IP address and company name to determine time zone eligibility. Requests placed before or after hours are not processed unless routed as email. Coverage zone includes the USA and Canada only. After-hours and emergency support is available through Microsoft Dynamics (limited hours; active maintenance plan required; login to CustomerSource).
Rapid-Response - Our normal response time for chat support is less than 1 minute. If the queue is full, please close chat, wait 10 minutes and try again. If chat operator is unable to answer your question or resolve an issue, you can request phone callback service (response ranges from 30 minutes to 2 hours). Email response is same day for monthly support plan subscribers during regular hours. Otherwise allow 24-72 hours for an email response.
Emergency Support is available after-hours and on weekends by contacting Microsoft Dynamics directly (login to CustomerSource and select support option).

Please see our DRS Support Agreement for details. You must return an agreement with credit card authorization by fax or email in order to activate your account. Once registered you will receive a confirmation email with instructions. Annual registration is required (due by 1/31 each year).

Need to register for support?

Registration is free and your initial consultation is no charge (first time users). Try us!
Register for support by printing, filling out, and faxing our Support Authorization Form.
No fax? Scan signed agreement to PDF/JPG/TIFF and email to: support@digitalretailer.com