DRS Retail Software Support

Technical support is available via chat, remote logon, email, or callback on a pay-per-incident basis (PPI). We also offer unlimited weekday support plans starting from $69/month. A DIY plan with 24/7 access to our self-service knowledge base is just $299/yr. Data conversions are available at $125/hr. Call our sales line for more information or visit our Help Desk.

Registration is required before we can assist you.
To register, download our Support Authorization Form, and return completed agreement with credit card information.

Standard support is available from 9am-6pm on weekdays, with after-hours and weekend emergency support at PPI rates for subscribers on a software maintenance plan. Operating hours are based upon your local time zone. Our service area includes all 50 states and Canada. Our Self Service Knoweldgebase is available to monthly plan subscribers or DRS add-in suite users with an Annual Maintenance Plan (AMP). Speedy remote logon assistance can be accessed from our Help Desk.

Registered clients can request support by chat, logon session, email, callback, or by submitting a ticket request on our help desk page.

Support Notes: First year updates and upgrades to Microsoft RMS software are included when you purchase a Microsoft Business Ready Advantage Plan (BRAP). Our expert after-the-sale support services ensure you’ll get the most value out of your system year after year.

Your BRAP with Microsoft also provides you with 24/7 access to Microsoft’s customer support site (CustomerSource), along with self-guided online training tutorials, a managed user forum, suggestions board, 6 support incidents per year, and more. At our own DRS Help Desk, clients can find useful links, tips, shortcuts and suggestions, plus download documents, utilities, and drivers.

General support questions for any of our point-of-sale solutions may be directed to support@digitalretailer.com.
Please include your name, store name, and POS version when requesting email support.