Step 1 - Select the blue Live Support Chat image at left to initiate an instant chat session or call DRS Support at 800-322-9471 option 2 to request a callback before selecting a session button. Hours of operation are listed below. Coverage zone includes the USA and Canada. Unauthorized sessions will be cancelled.

  In Canada call 1-800-353-0268 if you are unable to reach the number above.

Step 2 - A Support technician will be paged to provide further instructions. If your support incident requires online assistance we will ask you to click on a session button below. Do not click a session link until instructed to do so by a support technician.

Step 3 - If instructed to click on a session link, you'll be prompted to open or save a file. Choose 'Open' or 'Run'. This will connect your PC desktop to your support technician. Please close any applications you don't wish to share before initiating the session.

Important: You must contact DRS Support by chat or phone to initiate a support session. We cannot assist you until your request has been logged. You must register to take advantage of our online services.

Not a DRS client? Registration is free and your first weekday call up to 15 minutes is no charge. Try us! Registration is required before we can assist you. Register for support by printing, filling out, and faxing our Support Authorization Form.

DRS offers Microsoft RMS users support by phone, online chat, remote logon connection, and email (support@digitalretailer.com). 

Support Hours
Support is available 9am-6pm on weekdays (excluding holidays), your local calling time (USA/Canada only). We also offer emergency support from 10am-2pm Saturday and Noon-2pm and on holidays. A $25 surcharge applies for weekend emergency or holiday support in addition to our standard Pay-per-incident (PPI) rates.

Call processing is based upon your local time zone. Our system reads your area code to 
determine this. Coverage zone includes the USA and Canada only. Calls placed before or 
after-hours are not processed unless they are identified as Urgent (see below).

Options
Rapid-Response -- Our normal response time is less than 30 minutes, but can extend up to 2 hours. If you require immediate assistance during the hours listed above, you may indicate your service request as Urgent, but this will generate extra charges. A $25 surcharge applies to rapid-response requests in addition to our standard PPI rates. This surcharge will not be applied if we are unable to respond within 10 minutes.

Emergency Support is available on weekends at the times listed above. Emergency support is 
also available after-hours if your request is identified as Urgent. Emergency calls issued after-hours are subject to a $50 surcharge in addition to our standard PPI rates.

Please see our DRS Support Agreement for details. You must register and return your agreement and credit card authorization form by fax in order to activate your account.

Need to register for support?  
Registration is free and your first weekday call up to 15 minutes is no charge. Try us!
Register for support by printing, filling out, and faxing our Support Authorization Form.

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