Tutorials, training manuals, and a self-service center knowledge base are available from our client intranet (www.DRSclient.com). For live technical support, follow the steps below.

Step 1 - Click on Live Support Chat image in left sidebar to initiate an instant chat session. Hours of operation are listed below. Coverage zone includes the USA and Canada only. Unauthorized sessions will be cancelled.

Step 2 - A Support technician will be alerted to provide further instructions by chat. If your support incident requires online assistance, we will provide a remote session link. If a chat operator is unable to resolve an issue, you can request callback service.

Step 3 - If instructed to click on a session link in chat, you'll be prompted to open or save a file. Choose 'Open' or 'Run'. This will connect your PC desktop to your support technician. Please close any applications you don't wish to share before initiating the session.

Important: You must contact DRS Support by chat to initiate a support session. We cannot assist you until your request has been logged. Please use Internet Explorer for all chat sessions (not Firefox or other browsers). You must register first to take advantage of our online services.

Not a DRS client? Try us! Initial consultation is free. Registration is required before we can assist you. To register, complete and return a Support Authorization Form. Registered DRS add-in users also receive access to our 24/7 self-service center at www.DRSclient.com.

DRS offers Microsoft RMS/POS users support by online chat, remote logon connection, phone and email (support@digitalretailer.com). 

Support Hours
Support is available 9am-6pm on weekdays (excluding holidays), your local calling time (USA/Canada only). Subscribers on a monthly support plan are eligible for emergency support (limited hours). A surcharge applies for weekend emergency or holiday support in addition to our standard Pay-per-incident (PPI) rates. See support agreement for details. Non-subscribers should source any emergency support from Microsoft Dynamics (login to CustomerSource).

Call processing is based upon your local time zone. Our chat system uses IP address and company name to determine time zone eligibility. Requests placed before or after hours are not processed unless routed as email. Coverage zone includes the USA and Canada only.

Rapid-Response -- Our normal response time for chat support is less than 5 minutes. Phone callback requests range from 30 minutes to 2 hours. Email response is same day for monthly support plan subscribers during regular hours. Otherwise allow 24-72 hours for an email response.

Emergency Support is available on weekends at times indicated (monthly contract subscribers only). All other users should source emergency support by contacting Microsoft Dynamics directly (login to CustomerSource and select support option).

Please see our DRS Support Agreement for details. You must return an agreement with credit card authorization by fax or email in order to activate your account. Once registered you will receive a confirmation email with instructions. Annual registration is required.

Need to register for support?  
Registration is free and your initial consultation is no charge (first time users). Try us!
Register for support by printing, filling out, and faxing our Support Authorization Form.
No fax? Scan signed agreement to PDF/JPG/TIFF and email to: support@digitalretailer.com

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