Technical support is available via a toll-free phone number on a pay-per-incident basis (PPI) or we offer unlimited weekday calling plans from $69 to $169/month. A DIY plan which includes one web-to-case incident per month, plus 24/7 access to our self-service knowledge base is just $39/mo. Data conversions are available at $125/hr. Call our sales line at 800-322-9471 for more information.

Registration is required before we can assist you. To register, download our Support Authorization Form, and fax back a completed agreement.  

Support is available from 9am-6pm on weekdays with emergency support after hours and on weekends. Operating hours are based upon your local time zone. Our service area includes all 50 states and Canada. Our Self Service Center is also available to monthly subscribers or DRS add-in users with an Annual Maintenance Plan. Speedy remote logon assistance can be accessed from our Help page.

Registered clients can request support by phone, email, logon session, or by filling out the web-to-case form at our self-service center.

Support Notes: First year updates and upgrades to Microsoft RMS software are included when you purchase a Microsoft Standard A Plan (MSAP). Our expert after-the-sale support services ensure you'll get the most value out of your system year after year.

Your MSAP also provides you with 24/7 access to Microsoft's customer support site (CustomerSource), along with self-guided online training tutorials, a managed user forum, suggestions board and more. At our own Digital Retail Solutions Intranet, clients can find useful links, tips, shortcuts and suggestions, plus participate in user polls, or download documents and hardware drivers. 

General support questions for any of our point-of-sale solutions may be directed to support@digitalretailer.com. Please include your name, store name and POS version when requesting email support.

We also offer on-site installation and training at a special per diem rate, plus travel expenses. On-site installation must be arranged at least 14 days in advance to avoid additional travel fees. For more information call our sales line at 800-322-9471 or email us at info@digitalretailer.com.