This utility allows users to track special orders in Store Operations from initial order entry through delivery to the customer. SO(Special Order) Tracker runs in POS while a Special Order Report in Manager can be used to monitor and manage orders. You can also run SO Tracker in Manager or in standalone mode to view special orders in progress.
SO Tracker is designed to work with Store Operations or Store Operations in a HeadQuarters environment*. SO Tracker is installed on all PCs where Store Operations POS is installed and any stations where specials orders are managed and tracked. Example: Purchasing and Receiving stations.
Retailers can use SO Tracker to: · Monitor all open sales orders with out of stock items (workorders, layaways, backorders) · Quickly create on-the-fly "special order" items in POS tied to a specific customer · View supplier information including phone, email and website link · Track action items on sales orders including deposit, order status, receipt status, and delivery · Maintain a customer contact log of phone, email or fax attempts
A Special Order Report included with SO Tracker will list all orders in progress indicating items that need to be ordered (workorders, layaways and backorders). This report is useful for managing to-do lists for purchasing, service, sales and delivery personnel.
*In an HQ multi-store environment you will also need DRS AutoGen to synchronize special order items between locations.
