Return/Exchange Policy

If you are not completely satisfied with your purchase please contact us by phone or email within 3 days of receipt.

Unopened boxes may be returned if an RMA number is issued within 7 days of delivery.

Items damaged in shipment will be exchanged immediately once the shipper has notified us of your claim.

Defective merchandise will be replaced immediately once a DRS Support technician has confirmed this condition.

Merchandise returned must be in brand new and re-sellable condition. We will promptly exchange an item or credit your account once merchandise has been received.

Returns should be shipped prepaid and insured (trackable) in a securely wrapped package to:

Digital Retail Solutions
2018 Electric Rd PMB 205
Roanoke, VA 24018

All returns require a valid RMA number. Unauthorized returns will be be refused.
Merchandise returned for credit is subject to a 25% restocking fee.

IMPORTANT: There is NO REFUND allowed on site licensed software once the dongle or registration key has been issued. If you'd like to review our software before purchasing please order an evaluation CD, request a download, or schedule an online demonstration.

Please contact our Customer Service desk for more information: orders@digitalretailer.com or 800-322-9471.